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Privacy & Security

gogoLemon.com and its affiliates (“gogoLemon.com”) respect your right to personal privacy.

This Privacy Policy (“Privacy Policy”) describes our privacy practices. When you use a gogoLemon.com website (“Site”), visit our stores, register with gogoLemon.com, become a Signature Card Member (“Membership”) or purchase a product online or in one of our stores, we may collect, store, use and disclose your personal information in accordance with this Privacy Policy. We may change or add to this Privacy Policy, so we encourage you to review it periodically and to check for updates when you provide us with additional personal information.

We have included in this Privacy Policy details related to how we collect, store, use and protect the information you decide to provide to us.

This Privacy Policy identifies:

    why we collect your personal information;
    the information that is collected by gogoLemon.com;
    how we use and store your information;
    how we may share your information; and
    how you may contact gogoLemon.com.

You can visit our stores and our Site without identifying yourself or providing any personal information, though please note that certain of our stores may contain in-store security cameras, both in public and “employee-only” areas of the store. At certain times, however, we may ask you to provide certain personal information for the purposes set out in this Privacy Policy.

At gogoLemon.com we allow you to control how we contact you. We will respond to your customer inquiries using the contact information that you provide to us. We may send you promotional material by mail, Facebook, Twitter, e-mail, text message (SMS), mobile communication device, telephone or other means. This Privacy Policy explains how you can control how we contact you.

Unsolicited Emails and Telephone Calls

Please do not share/send personal information (and particularly financial/credit card information) in response to any unsolicited e-mail or phone call that appears to come from gogoLemon.com or its affiliated companies or brands. We will not contact you and ask for such information; such information is only submitted when completing an order.

Why do we collect your personal information?

We collect information from you in order to provide you with an interesting, safe, convenient and personalized online shopping experience and for the other purposes set out in this Privacy Policy. We may retain certain personal information in order to improve the personalization of your subsequent visits. We also collect information from you in-store and on-line to comply with our legal and contractual obligations and to facilitate transactions. We also collect personal information to assist us in preventing, deterring and detecting criminal activities and other wrongful conduct on our premises and on-line. With your express or implied consent, we may collect your personal information to use for promotional purposes.

What personal information does gogoLemon.com collect?

Information about you

We receive and may retain various information voluntarily given to us by you when you visit our Site, make a purchase on-line or in our stores using your credit card or debit card, register online, purchase a Membership, take part in a special promotion, register to receive newsletters or promotional material, apply for employment with us or when you provide any other information or unique preferences to us for the purposes listed in this Privacy Policy. This information may include:

    your name, address (including postal/zip code) and phone number;
    your date of birth;
    your e-mail address;
    your IP address;
    photographs or videos of you;
    your credit card and other financial information;
    your resume;
    proof of your identity; and
    any other information that you may voluntarily provide through the Site or other means, including through Facebook, Twitter, Youtube, Flickr, Tumblr, Vimeo, any sort of mobile communications device or any other social media

We may also receive information about you from other sources in compliance with applicable privacy legislation, such as updated address information, financial and credit history information in connection with payment processing, or previous employment related information. This information may help us to improve our ability to service your needs such as ensuring the accurate delivery of mailed materials.

Information about others

The information we collect might also include information you provide us about other people. For example, you may provide us with the name and address of a merchandise gift or gift card recipient. When you provide us with personal information about the intended recipient of a shipment, we use that information for the purposes of processing the shipment and, in some cases, to communicate with the intended recipient to provide information pertaining to the status of the shipment. We rely on you to obtain the intended recipient's consent to our use of the personal information for these limited purposes.

Cookies and other technologies

A “cookie” is a small data file transferred to your computer’s hard drive that allows a website to respond to you as an individual, gathering and remembering information about your preferences in order to tailor its operation to your needs, likes and dislikes. Cookies also enable an electronic retailer like gogoLemon.com to keep track of a customer’s electronic “shopping cart” before completing a purchase. When your computer accepts a cookie it does not provide us with access to your computer or any personal information about you other than the information you choose to provide to us.

Most browsers will allow you to remove cookies from your computer hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or turn off cookies, certain features might not be available to you and our ability to personalize your experience would be limited.

How we use your personal information

Shopping

The personal information that gogoLemon.com collects is used to provide you with an enjoyable and increasingly personalized shopping experience. We may use the information to:

    process and fulfill your order and complete your transaction, when you make a purchase;
    provide you with important product information;
    deliver merchandise that you purchase online;
    register you online;
    facilitate payment for your purchases;
    confirm your orders and delivery information;
    respond to your customer service inquiries or requests;
    determine your preferences and interests to improve the quality of our services;
    provide you with information about special offers, events and contests;
    provide you with advance notice of new arrivals, promotions and store openings;
    process any product returns;
    help us identify and address any problems with our Site or services;
    protect the security and integrity of our Site, our stores and our business;
    enable us to address our risk management and related purposes; and
    fulfill other purposes for which gogoLemon.com has obtained your consent.

We will also use the information we collect from you to improve the quality of our services in-store and on-line and to enhance the quality of the experience that you have when visiting us in our stores and on-line.

 

Casting Call / Modeling for our Company

From time to time we may have modeling opportunities for individuals for gogoLemon.com. If we do announce a casting call or desire a model for our company we will identify what information, photographs or videos that we would like to receive and if you send us information about yourself in response to such a request, your consent shall include our right to share the information and content that you provide with third party modeling or talent agencies for such casting call or modeling purposes.

Career Opportunities

You may submit your resume through e-mail or mail for certain positions in our stores or at our head office in either the United States of America or Canada. Our human resources department (or a third party human resources service provider) may use that information for the purposes of potential employment with us and related human resources purposes.

Newsletter, Memberships and Promotional Material

If you decide to subscribe to our newsletter or become a Signature Card Member, we will use your personal information to send you certain correspondence, whether electronically or via direct mail, including but not limited to surveys, promotional information and offers, upcoming in-store or online sales, product information and contests.

We also may use your date of birth and postal/zip code for promotional purposes. For example, we may send you special offers on or around your birthday or information about a new store opening in your area. In addition, we may use your IP address to determine your geographical location, in order to customize the promotional material we may send to you from time to time.

Contests

When you provide us with personal information in connection with a contest, we will use that information in connection with the administration of contests and other purposes disclosed in the contest entry rules. We may disclose your personal information to third party contest administrators or other sponsors of those contests, as well as applicable regulators, if required. Each contest has its own separate terms and conditions relating to the collection, use, storage and disclosure of your personal information, so please read those terms and conditions carefully when entering any contest run by gogoLemon.com.

Our Service Providers and Government

Certain business services are performed on our behalf and at our request by other companies. We may securely share your information with selected vendors that perform services for gogoLemon.com, such as hosting, data and promotional service providers and printing companies. To perform these services, these companies may, at times, utilize some of the personal information you have provided to us, and such use shall be governed by the terms and conditions of this Privacy Policy. Your personal information is used solely for the purposes gogoLemon.com has requested of these third party companies, such as maintaining our database, administering and monitoring e-mails, displaying offers and contest administration.

We may also share your personal information with governmental agencies or other entities, including credit reporting agencies, assisting us in fraud prevention or investigation or where we are required or permitted to do so by law or contract. We may do so when trying to protect against or prevent actual or potential fraud or unauthorized transactions, or investigating fraud that has already taken place. In addition, we may disclose your personal information to third parties who you have authorized to obtain that information. For example, when you make a purchase by credit card, we will forward certain information to your credit card provider in the course of processing that transaction.

Sharing within our Organization or a Potential Purchaser

If you have consented to receive promotional material from us, gogoLemon.com may share your information with affiliated companies and brands of KKJ Inc., which currently include gogoLemon.com and any future affiliated companies and brands of KKJ Inc. We may provide you with their promotional materials and additional information about their products, services, contests or promotions.

Information we collect from you may be shared between all points of contact within gogoLemon.com if it is necessary to share that information for the purpose for which we collected it. Those points of contact include employees in our stores, customer service representatives and individuals involved in online and other purchase fulfillment.

In the event that gogoLemon.com is sold to or merges with another company, we may disclose your personal information to the purchaser or the new company formed from the merger.

How gogoLemon.com protects and stores your personal information

Your personal information will be kept confidential. It is stored and processed on computers located in Canada and the United States of America. We use administrative, procedural and technical safeguards to protect your information against loss or theft as well as against unauthorized access or disclosure in order to protect your privacy. These protections include firewalls and encryption. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the industry standard for secure online commerce transactions. It prevents your personal information from being read by someone else as it travels across the Internet. All of your personal information is encrypted, including your credit card number, name and address.

While we use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit using the Internet, third party digital networks, websites, mobile devices, the Site or any social media platform.

We cannot be responsible for Internet fraud or theft. Please keep this in mind when providing information through the Site.

How long do we retain your Personal Information?

gogoLemon.com retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purposes(s) remains valid after any termination of our relationship with you.

When you make a purchase online through our Site, we will not retain your credit card information after the purchase has been authorized by the appropriate financial institution. gogoLemon.com does retain the authorization number provided at the time of authorization in order to deal with credit which might be requested in the event that the purchased item is returned.

If you visit a store that is monitored by video security, we may temporarily capture your image for security purposes. Security recordings are only reviewed in the event of an incident and are overwritten after a reasonable period of time.

Children and this Site

Children under age 13 may not use the Site and should not provide any personal information to us. The Site is not intended for or targeted to use by children.

Please note that children under the age of 13 may not participate in casting calls or modeling initiatives, and may not apply for employment with gogoLemon.com.

Exercising your options about receiving promotional communications

We want to communicate with you only if you want to hear from us. If you do not want to receive communication or promotional information you can

E-mail us at: gogolemon@live.ca

Use the UNSUBSCRIBE link found in every electronic promotional message you receive.

Our links to other sites

Our Site may offer links to other websites. Other websites have their own terms of use and privacy and security policies. gogoLemon.com IS NOT RESPONSIBLE FOR ANY DAMAGES ARISING FROM AND EXPRESSLY DISCLAIMS ANY LIABILITY ASSOCIATED WITH HOW SUCH THIRD PARTIES COLLECT, STORE, USE OR DISCLOSE YOUR PERSONAL INFORMATION. If you choose to visit one of these websites, you should review the privacy policies that govern those particular websites.

In addition, our Site may include content (including through social media platforms or applications) that is streamed by our Site but hosted or made available by third parties. gogoLemon.com IS NOT RESPONSIBLE FOR ANY DAMAGES ARISING FROM AND EXPRESSLY DISCLAIMS ANY LIABILITY ASSOCIATED WITH HOW SUCH THIRD PARTIES COLLECT, STORE, USE OR DISCLOSE YOUR PERSONAL INFORMATION. If you choose to view such streamed content, you should review the privacy policies that govern such content.

Contacting gogoLemon.com

If you would like additional information or have questions about our Privacy Policy or personal information management practices or if you want to access the personal information that gogoLemon.com has collected about you, please contact our privacy officer by email at privacyadmin@gogoLemon.com.

If you do not want to receive promotional material from gogoLemon.com or if you wish to update or correct your personal information please contact us by email at: customerservice@gogolemon.com